For hotels, bank holidays can be the busiest times of the year with children and adults both having time to recharge their batteries and enjoy some well-deserved time away. Considering that hotels often become busy during the bank holiday season, it’s important that your hotel is adequately prepared for an influx of guests. Preparing for any challenges means you can address and resolve them straight away, leaving your customer with a great lasting impression. Fortunately, there are many different ways you can prepare for the busy holiday period.
From checking your air conditioning system to maintaining strong communication with staff, here are just a few tips and tricks you can implement in preparation for the bank holiday season.
Communicate with Staff
Whilst you might like to be, you cannot be everywhere at once. Running and managing a hotel holds a lot of responsibility, but you cannot carry out all the tasks yourself. It’s therefore important that you have staff that you can trust and rely on. It might even be advisable to hire more staff to compensate for the increased number of guests. Regularly communicating with your staff allows you to build good team morale that can only help productivity. If you do not communicate with your staff on a regular basis then they may feel discouraged and unhappy, which can be a detriment to the customer’s experience.
Maintenance Checks
Another way for you to prepare your hotel is by carrying out several maintenance checks around the hotel to make sure everything is functioning properly. For instance, carrying out air conditioning maintenance means that your customers are comfortable during their visit. If customers were to have a faulty air conditioning system in their room, this means that there is potential for the customer to have a disruptive sleep. As well as the air conditioning, it’s important that you check the refrigeration, heating, electrics and other appliances that make the hotel comfortable, safe and attractive.
Update your Website
As well as updating your hotel, you should also take a look at your website. Updating your website shows customers that you are still active and can be a great tool for providing further information about the hotel. For instance, if you have certain COVID-19 guidelines in place, it is best to display this information on the website so customers are aware before they visit.
If you are looking for air conditioning installation or maintenance, then Mitchell’s are the company for you. Based in Gloucester, we can provide air conditioning services to help provide your guests with a comfortable stay at your hotel. We are a company that are proud to create and supply bespoke air conditioning solutions to meet your requirements and exceed your expectations. To find out more about the services we offer, then get in touch with our team today!